DD Perks Issue
My wife recently signed up for DD Perks while in a Dunkin Donuts/Baskin Robbins store one day. While we were there, she downloaded the DD Perks app to her phone, created a DD Perks account, signed into the app, purchased a gift card, and tried to add the gift card to the app so she could make a purchase and start earning points.
This is where the fun began. When trying to add the card to the app, she received an error saying something to the effect that the gift card number was invalid. We checked, double checked, and triple checked that the card number and pin was entered correctly and that we did not fat finger any numbers. Although this gift card showed Baskin Robbins on the front of the gift card, Dunkin Donuts was listed on the back and should work, right?
The employees in the store said it should work and did not have any advice about why the app was not taking the card except one of the employees mentioned that they had had some issues with the DD Perks app lately. While we were in the store, we just used the app to add money to the virtual gift card and proceeded to use the app to make the purchase and get the points.
I contacted the Dunkin Donuts customer service. They told me that the DD Perks does not apply to Baskin Robbins gift cards and that I would need to take the card to a store and have them transfer the funds over to a Dunkin Donuts gift card. I took the card to the same Dunkin Donuts/Baskin Robbins store I had purchased it from. I showed the gift card and receipt to the employee and explained the issue. The employee said that the card should work with the app but they did not have a way to transfer the money from the Baskin Robbins card to a Dunkin Donuts card. I reminded the cashier that I had called Dunkin Donuts customer service and they said to bring the card to the store to have the balanced transfer. The cashier said they would have the store manager call me.
DD Perks Resolution
After working with the store manager several times, she found out that there is a DD Perks Loyalty Support Team that I would need to call to have them transfer the balance. They recommended that I have an active or empty Dunkin Donuts gift card to transfer the Baskin Robbins gift card to. Then the Dunkin Donuts gift card could be added to the DD Perks account and then transferred to the virtual gift card.
This is the number that I called for the DD Perks Loyalty Support Team: 800-447-0013. I hopes this helps someone else out that runs into this. Just remember that even though you can buy a Dunkin Donuts item in store with a Baskin Robbins gift card, you cannot use a Baskin Robbins gift card with DD Perks. Here is the back of a Dunkin Donuts gift card for reference; notice there is not a Baskin Robbins logo on the back.
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